Shipping & Returns
Shipping Policy
At Zenthro, we are committed to providing fast, secure, and reliable shipping for every order. Orders are typically processed within 1–3 business days, and most deliveries within the United States arrive within 5–12 business days. Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.
We carefully package every order to ensure products arrive safely and in excellent condition. Please note that shipping times may vary during holidays or high-demand periods. If you have any questions about your order, tracking information, or delivery status, our support team is always ready to help.
Return & Exchange Policy
At Zenthro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 07 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging. Once your return is received and inspected, we will notify you regarding the approval of your refund or exchange.
Please note that shipping costs are non-refundable, and certain items may not be eligible for return due to hygiene or customization reasons. If your product arrives damaged or defective, contact our support team within 48 hours of delivery with photos of the item, and we will work quickly to resolve the issue. Our goal is to provide a smooth and reliable shopping experience you can trust.